Consumer guide

Our Consumer guide tells you what a registered migration agent does. It also outlines the rules they must follow when they are helping you.

​About th​​e guide

Our guide tells you the standards and rules a registered migration agent must follow. This includes:

• how they give you immigration assistance
• the services they provide
• the fees they charge

The guide also tells you how you can complain if you are not happy with a registered migration agent.

Details of these rules and more, are in the ​Consumer guide (496KB PDF)​.​​

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T​he Consumer g​uide in your language

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Consumer guide – Amharic (188KB PDF)

Consumer guide – Arabic​​ (320KB PDF)

Consumer guide – Bengali (223KB PDF)

Consumer guide – Burmese (293KB PDF)

Consumer guide – Chinese simplified​​ (286KB PDF)

Consumer guide – Chinese traditional (366KB PDF)

Consumer guide – Dari (438KB PDF)

Consumer guide – Dinka​​ (209KB PDF)

Consumer guide – Farsi​​ (260KB PDF)

Consumer guide – Filipino​​ (118KB PDF)

Consumer guide – French (172KB PDF)

Consumer guide – German​​ (141KB PDF)

Consumer guide – Greek (207KB PDF)

Consumer guide – Hindi (279KB PDF)

Consumer guide – Indonesian​​ (282KB PDF)

Consumer guide – Italian (285KB PDF)

Consumer guide – Japanese​​​ (394KB PDF)

Consumer guide – Karen​​​ (321KB PDF)

Consumer guide – Khmer (391KB PDF)

Consumer guide – Korean (459KB PDF)

Consumer guide – Kurdish​​​ (340KB PDF)

Consumer guide – Malay (283KB PDF)

Consumer guide – Nepali​​​ (413KB PDF)

Consumer guide – Portuguese (286KB PDF)

Consumer guide – Russian (345KB PDF)

Consumer guide – Sinhalese​​​ (408KB PDF)

Consumer guide – Spanish​​​ (285KB PDF)

Consumer guide – Swahili​​​ (284KB PDF)

Consumer guide – Tamil (366KB PDF)

Consumer guide – Thai (433KB PDF)

Consumer guide – Tigrinya​​​ (188KB PDF)

Consumer guide – Turkish (371KB PDF)

Consumer guide – Urdu (331KB PDF)

Consumer guide – Vietnamese​​​ (335KB PDF)

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​Factsheet – Giving immigration assistance in Australia

The OMARA factsheet Giving immigration assistance in Australia (517KB PDF) explains who can legally provide immigration assistance in Australia. This is a resource for consumers and the wider community on who can give immigration assistance lawfully.​

The factsheet in your language

Giving immigration assistance in Australia – Amharic (194KB PDF)

Giving immigration assistance in Australia – Arabic (233KB PDF)

Giving immigration assistance in Australia – Bengali (306KB PDF)

Giving immigration assistance in Australia – Burmese (205KB PDF)

Giving immigration assistance in Australia – Chinese simplified (179KB PDF)

Giving immigration assistance in Australia – Chinese traditional (206KB PDF)

Giving immigration assistance in Australia – Dari (249KB PDF)

Giving immigration assistance in Australia – Dinka (193KB PDF)

Giving immigration assistance in Australia – Farsi (236KB PDF)

Giving immigration assistance in Australia – Filipino​ (159KB PDF)

Giving immigration assistance in Australia – French​ (195KB PDF)

Giving immigration assistance in Australia – German (161KB PDF)

Giving immigration assistance in Australia – Greek (199KB PDF)

Giving immigration assistance in Australia – Hindi​ (333KB PDF)

Giving immigration assistance in Australia – Indonesian​ (157KB PDF)

Giving immigration assistance in Australia – Italian​ (190KB PDF)

Giving immigration assistance in Australia – Japanese (184KB PDF)

Giving immigration assistance in Australia – Karen (217KB PDF)

Giving immigration assistance in Australia – Khmer (274KB PDF)

Giving immigration assistance in Australia – Korean​​ (170KB PDF)

Giving immigration assistance in Australia – Kurdish​​ (236KB PDF)

Giving immigration assistance in Australia – Malay​​ (158KB PDF)

Giving immigration assistance in Australia – Nepali​​ (206KB PDF)

Gving immigration assistance in Australia – Portuguese (165KB PDF)

Giving immigration assistance in Australia – Russian (203KB PDF)

Giving immigration assistance in Australia – Sinhalese (265KB PDF)

Giving immigration assistance in Australia – Spanish​​ (164KB PDF)

Giving immigration assistance in Australia – Swahili (160KB PDF)

Giving immigration assistance in Australia – Tamil (347KB PDF)

Giving immigration assistance in Australia – Thai​​​ (231KB PDF)

Giving immigration assistance in Australia – Tigrinya (191KB PDF)

Giving immigration assistance in Australia – Turkish (189KB PDF)

Giving immigration assistance in Australia – Urdu​​​ (184KB PDF)

Giving immigration assistance in Australia – Vietnamese​​​ (209KB PDF)